theljstaff ([info]theljstaff) wrote in [info]news,
2011-03-14 17:14:00
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Important update on notifications


We know you've been waiting for an update on notifications, so we wanted to let you know what's going on instead of holding off until the next newsletter.

LiveJournal has been placed on a spam-block list by an external service used by several email providers. As a result, notifications that are ordinarily sent via email providers that use this spam-blocking service (such as Yahoo!) are not being delivered. Unfortunately, we don't have direct control over this list and cannot simply remove ourselves. Please note that this issue has nothing to do with any service or feature on LiveJournal (such as Games).

We're working very hard to get LiveJournal removed from this spam-block list. This involves widescale efforts to eliminate the root cause of the issue (e.g., certain spammers use external email to spread spam links to LiveJournal). To this end, we're researching several ways to identify legitimate LiveJournal accounts and messages, so we're not as vulnerable to being blocked in the future.

Until this issue is resolved, we suggest you use LiveJournal's internal messaging system (the Inbox) to receive notifications. You may also be able to receive notifications by IM, depending on the client you use (read this FAQ for more details). To update your settings, visit the Notifications tab and select the Inbox option (you can also try the IM option) for all your important notifications. You can then check your Inbox to read your comments and notifications.

We're very sorry that this issue has gone on for so long. Like you, we depend on our notifications. We'll keep you posted on further developments right here in news. We sincerely appreciate your patience and understanding while we try to resolve this matter.
Tags: notifications

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[info]foxfirefey

March 15 2011, 00:15:19 UTC 1 year ago

LJTalk notifications are the best. I love them.

[info]coffeechica

March 15 2011, 01:09:11 UTC 1 year ago

+1

I can't live without Jabber Frank. (Which is unfortunate because I currently can't use it. So I guess we'll find out very soon whether that statement is hyperbole or not.) ;)

[info]duskwuff

1 year ago

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[info]coffeechica

1 year ago

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[info]duskwuff

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[info]coffeechica

1 year ago

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[info]duskwuff

1 year ago

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[info]kristenlea0208

1 year ago

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[info]duskwuff

1 year ago

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[info]0_lechim

1 year ago

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[info]banerry

March 15 2011, 00:16:30 UTC 1 year ago

I'm not really informed enough to have an opinion on whether or not this is LJ's fault/something that could have been avoided, or something that was really unavoidable-- so I'll just say good luck, and thank you for working to fix the problem. ♥

[info]0_lechim

March 16 2011, 11:05:21 UTC 1 year ago

What a GLORIOUS NEWS !!!

There IS justice in this WORLD!

Yahoo, THANK YOU!

Finally have the wrongs been corrected, and the label spamer was correctly applied.

[info]machineist

March 15 2011, 00:16:35 UTC 1 year ago

To be fair, who the fuck still uses Yahoo/Hotmail/other shitty email providers? Time to be grownups and switch to Gmail, LJ.

[info]but_idontlie

March 15 2011, 00:19:21 UTC 1 year ago

A+.

[info]shutter

1 year ago

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[info]niftybitch

1 year ago

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[info]darththalia

1 year ago

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[info]dishapeaches

1 year ago

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[info]glowing_dragon

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[info]drakonlily

1 year ago

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[info]glowing_dragon

1 year ago

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[info]drakonlily

1 year ago

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[info]glowing_dragon

1 year ago

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[info]machineist

1 year ago

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[info]loveless

March 15 2011, 00:17:35 UTC 1 year ago

with all these russian spammers who keep sending me private messages, that doesn't seem surprising.

[info]strangeanimal

March 15 2011, 00:19:41 UTC 1 year ago

I wonder what percentage of the LJ spam being generated is Russian. For the past few months, 100% of the spam I've seen is.

[info]dcseain

1 year ago

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[info]cema

1 year ago

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[info]niftybitch

1 year ago

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[info]theidolhands

1 year ago

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[info]ishie

March 15 2011, 00:18:49 UTC 1 year ago

Does LJ's placement on the blacklist have anything to do with the uptick in spam comments in the last few months?

[info]sodoesrachael

March 15 2011, 01:08:36 UTC 1 year ago

Yes. Yes it does.

[info]astragali

1 year ago

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[info]luckylove

1 year ago

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[info]astragali

1 year ago

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[info]luckylove

1 year ago

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[info]aiffe

1 year ago

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[info]luckylove

1 year ago

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[info]katiefoolery

1 year ago

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[info]azurelunatic

1 year ago

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[info]harpsi_fizz

1 year ago

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[info]azurelunatic

1 year ago

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[info]shutter

March 15 2011, 00:18:58 UTC 1 year ago

:|

[info]0_lechim

March 16 2011, 11:26:48 UTC 1 year ago Edited:  March 16 2011, 11:30:39 UTC

LJ it self abuses spam label

:|
- -
Why such sad face ?
It is a GREAT news! its an awsome chance for LJ to taste their own medicine!
LJ has created compleatley undemocratic system that is based on accusations that are made anonymously. That IS wrong, and down right evil! That goes against anything and everything that is called justice. I say glory to Yahoo! Make LJ taste their own medicine! FORCE them! Make them THINK!!! Becuase it is the one and only last chance to stop the spam label abuse by LJ it self.

[info]ilovelucozade

1 year ago

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[info]gmth

March 15 2011, 00:19:12 UTC 1 year ago

The Russian spammers on PM are a huge pain in the ass. I've gone to friends only PMs for the time being, but it's cut off one of the main ways people on my f-list used to contact me.

[info]coffeechica

March 15 2011, 01:29:59 UTC 1 year ago

We cannot stand the spammers. And I'm really sorry we haven't been able to block them all before they start sending the messages. We are working on multiple possible solutions to the problem, based on studying best practices and the patterns we're seeing at the time. (Everything has to be tested on many levels, too, to make sure whatever we implement isn't going to negatively impact any real people.)

You personally are probably aware of this as I think we've spoken before, but for anyone who isn't: please delete these comments & messages and mark them as spam when you get this option. The quicker these are reported, the quicker our system will alert us and we can then dispose of the junk accounts. And we are going to keep working on ways to catch them before they reach that point.

[info]ishte

1 year ago

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[info]geeklite

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[info]ishte

1 year ago

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[info]geeklite

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[info]azurelunatic

1 year ago

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[info]ishte

1 year ago

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[info]azurelunatic

1 year ago

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[info]linear_flower

1 year ago

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[info]niftybitch

March 15 2011, 00:20:18 UTC 1 year ago

I was able to switch my notifications to a g-mail address and I am receiving them again. Just FYI.

[info]zarahjoyce

March 15 2011, 02:45:36 UTC 1 year ago

This.

There are still a few that manages to slip past (like some comments on threads I've got tracked) but the improvement was like a breath of fresh air.

[info]dieastra

1 year ago

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[info]ardwynna_m

March 15 2011, 00:22:29 UTC 1 year ago

If you stopped letting Russia screw your English-speaking users over, maybe you wouldn't have this problem.

[info]misskitty_79

March 15 2011, 01:30:15 UTC 1 year ago

+ eleventy billion

[info]tamedhollow

1 year ago

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[info]samekh

March 15 2011, 00:23:07 UTC 1 year ago

It may not have to do with games, but it's definitely gotta be related to the mass amount of spam accounts advertising e-books and other crap. Maybe if there'd been better control over getting those removed as they were happening, this could have been avoided. :|

Fortunately, I've not had this problem with gmail, but this isn't something to take lightly in any case.

[info]whomever

March 15 2011, 00:36:00 UTC 1 year ago

+1

I've gotten three of those damned comments in the last week alone. While my notifications have been unaffected due to using gmail, it's still very perturbing in the first place, and I don't want to fathom the inconvenience and annoyance it's been for non-gmail users.

Futhermore? There should have been update in the last news post if not before. Did y'all just start trying now or do you just think it's not that important to keep your users apprised of persistent issues?

[info]dee_burris

1 year ago

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[info]tailgunner11

March 15 2011, 00:25:03 UTC 1 year ago

Had a similar problem with a server a few months ago. We lost a couple of days trying to get our I.P. out of spam-block lists, we even paid to some of them so they would re-check our server. Finally me moved all the email traffic to a different IP inside the same server. It took us many hours of thinking but then 10 minutes to solve it.

I assume you guys have a very capable team up there, but just wanted to give my two cents.

TG11

[info]azurelunatic

March 15 2011, 07:28:49 UTC 1 year ago

On the other hand, I wonder how many places LJ has developed personal relationships with over the years, who have LJ specifically whitelisted, from its current IP.

[info]pne

1 year ago

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[info]tailgunner11

1 year ago

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[info]azurelunatic

1 year ago

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[info]tailgunner11

1 year ago

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[info]mapsandlegends

March 15 2011, 00:25:58 UTC 1 year ago

Well, on the one hand, you're actually addressing the issue. On the other hand, it's been going on for almost a month, if not longer for some people. Don't you think you could have said something a little sooner so that people weren't wondering WTF was going on?

[info]niftybitch

March 15 2011, 00:29:49 UTC 1 year ago

+1

[info]darth_eldritch

March 15 2011, 00:26:44 UTC 1 year ago

Russian spammers have been posting in communities and disabling the comments so no one can report or flag them (at least in some layout styles). Comm mods need to have the option to set posts so they cannot have comments disabled.

[info]strangeanimal

March 15 2011, 00:28:38 UTC 1 year ago

This.

[info]scarybaldguy

1 year ago

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[info]darth_eldritch

1 year ago

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[info]scarybaldguy

1 year ago

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[info]darth_eldritch

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[info]trobadora

March 15 2011, 00:26:58 UTC 1 year ago

Thank you very much for this update - I'm glad you're finally posting openly about this.

For those who aren't receiving notifications at the moment, I recommend switching to a Gmail account for the time being if possible; they still accept mail from LJ. (I hate the threaded conversations, so I don't use the Gmail interface, but you can set Gmail to forward your mail to whichever other account you prefer.)

[info]dropsofviolet

March 15 2011, 00:30:19 UTC 1 year ago

You can turn off threaded conversations in the Options now, just FYI! :D

[info]trobadora

1 year ago

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[info]dropsofviolet

1 year ago

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[info]trobadora

1 year ago

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[info]elvenqueen86

1 year ago

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[info]sewcute

1 year ago

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[info]anatolealice

1 year ago

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[info]taradiane

1 year ago

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[info]gmth

1 year ago

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[info]fenm

1 year ago

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[info]0_lechim

March 16 2011, 11:38:30 UTC 1 year ago

yes, tnx - YAHOO!

what can be more joufull to see than LJ having to learn a lesson?
The suspensding - system created by LJ stinks!
People who have never ever done anything wrong get accused of spaming in their hundreds. It takes over a week for many people to get their LJ unsuspended.
"LJ - abuse" NEVER EVER applogieses for the pain it cuases. It is only fair that dictatorship gets a lesson!

yes, YAHOO, THANK YOU!!!

[info]kyriefluffins

March 15 2011, 00:27:11 UTC 1 year ago

Thanks for letting us know what was going on!

I use G-Mail and was having problems with e-mail notifications.

Deleted comment

[info]dharawal

1 year ago

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[info]o0psydaisy

1 year ago

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[info]ilovelucozade

1 year ago

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[info]starsplinter

March 15 2011, 00:28:13 UTC 1 year ago

Is that what it is? Thanks, I was wondering! Good luck!

[info]0_lechim

March 16 2011, 11:51:43 UTC 1 year ago

God, please let gmail follow Yahoo!? please?

Is that what it is? Thanks, I was wondering!
- - -
eeexactly!!!
I could NOT belive it my self!
Yes - yes - yeees !!! there IS justice in this world!

LJ is a spamer*!!!
LJ IS declared A SPAMER*!
LJ as a resource, has been declared a ... SPAMER*!
(*by yahoo)

Finally THEY get to feel how it is to become victim,
of unfair spam labeling .

May be, and only may be, they will come to their sences and understand what kind of system they them selfs have created. Once you are accused of spaming, here on LJ, you never EVER get to know who is the accuser ? have you EVER seen any democratic system of justice that works like that? the only think that comes to mind is a dictatorship and slavery. May be, and only may be, they will suffer enough to stop using terms like "lemings" by LJ administration towards all the LJ users. May be, and only may be, the will suffer enough to learn to applogise!

[info]foxfirefey

1 year ago

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[info]0_lechim

1 year ago

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[info]foxfirefey

1 year ago

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[info]0_lechim

1 year ago

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[info]foxfirefey

1 year ago

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[info]vodkabeforenoon

March 15 2011, 00:28:46 UTC 1 year ago Edited:  March 15 2011, 00:37:24 UTC

The problems with the inbox option is that:
1. You have to vist LJ to read if you have notifications.
2. If someone deletes their comments the message will notify as deleted and not with what the person wrote. I like reading what those deleted messages are.

Anywho, thank you for updating us on the situation! I do appreciate it.

[info]serpent_849

March 15 2011, 01:40:41 UTC 1 year ago

yeah would be great if the deleted comments stayed there. sometimes they are used as pm's so we really have the right to see what was there.
other than that i'm actually liking it so much that i'm just waiting to get any missed comments and then i'll switch my notifications off, i'm always at lj when i'm online anyway :D and i tend to use the link and go to lj anyway, sometimes even just to read the comment in lj's layout.

[info]ilovelucozade

1 year ago

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[info]sylar

March 15 2011, 00:28:57 UTC 1 year ago

You're giving me one more reason to say good bye to my Yahoo Small Business domain. I kept it for the hundreds of free email accounts with my .com on them. Hardly seems worth it now.

[info]lupus_leorio

March 15 2011, 03:06:34 UTC 1 year ago

You can have the same thing with Gmail.

[info]liliaeth

1 year ago

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[info]lupus_leorio

1 year ago

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[info]midnightmadness

1 year ago

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[info]ceindreadh

March 15 2011, 00:29:22 UTC 1 year ago

Gmail seems to be working for my notifications (for now anyway), but I don't like using webmail. Solution. Set the notifications to go to Gmail and then auto-forward them to my regular email account.
(working so far...knock on wood!)

[info]0_lechim

March 16 2011, 12:12:51 UTC 1 year ago

How can we help Gmail to adopt Yahoo's view?

How can we help Gmail to adopt Yahoo's view?
I mean LJ's administration has called us, all of us, LJ users for "lemmings" (and even worse) in public. Isn't time that lj as an organisation gets a lesson? How can we get together in oreder to help gmail to declare LJ a spamer ?

[info]pw201

March 15 2011, 00:31:18 UTC 1 year ago Edited:  March 15 2011, 00:33:42 UTC

LiveJournal have got themselves blacklisted by the Spamhaus Block List for providing spam support services, in this case, hosting websites for spammers.

This is why comment notifications aren't getting through: the SBL is a widely respected and widely used email blacklist. They're not saying LJ are spammers or indeed sending spam email, they are saying that LJ aren't taking down journals set up by spammers, so they're effectively helping the spammers to spam. Most email spam directs the mark to a website, so providing those websites is a serious matter to Spamhaus.

This is worrying: it means LJ probably aren't responding to complaints about hosting the spammers' sites. I think Spamhaus would have tried sending email to abuse@lj, though possibly not under their own names, as you want to be sure that reports from ordinary users are handled correctly, same way as restaurant reviewers don't book saying "I'm Jones from the Times". The detailed information from Spamhaus lists a huge number of spammy journals, and at least a couple of them were still there when I tried them. This doesn't bode well for LJ's competence, to my mind.

Edit: Gmail probably aren't using the SBL. They bought Postini a while back, so they probably have the technology to do it themselves. I don't know about Hotmail and Yahoo.

[info]machineist

March 15 2011, 00:33:18 UTC 1 year ago

That's for the information/links.

[info]machineist

1 year ago

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[info]jecook

1 year ago

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[info]enabeans

March 15 2011, 00:34:04 UTC 1 year ago

Thank you so much for acknowledging all this in the open and apologising, it means a great deal.

Keep working on it, LJ.

[info]godetiaxpattern

March 15 2011, 15:08:55 UTC 1 year ago

Oh hey there, Eddie Izzard fan.

[info]jojothecr

March 15 2011, 00:41:07 UTC 1 year ago

Which explains why I have no problems with notifications.

Thanks & good luck!

[info]angelus2hot

March 15 2011, 00:41:35 UTC 1 year ago

Thank you for the update!

I didn't even think about setting my notifications to get the comments. I'm going to do that now.

[info]0_lechim

March 16 2011, 12:21:27 UTC 1 year ago

LJ declared a spamer by yahoo, what GREAT UPDATE!

Thank you for the update!
- - -

Yes!!! yes-yes-yes!
what a wonderful update!
what a great news!

How can we make it multiply?
How can we make LJ to issue more updates like that?
How can we make other e-mail providers to declare LJ a spamer?
What can we do to make this glorious news,
that LJ is declared a spamer to become better known ?

Yes!!! yes-yes-yes!
what a wonderful update!
what a great news!

How can we make it multiply?
How can we make LJ to issue more updates like that?
How can we make other e-mail providers to declare LJ a spamer?
What can we do to make this glorious news,
that LJ is declared a spamer to become better known ?

How do we work together in oreder to establish this conection more firmer ?
LJ = Spamer*
(*according to yahoo)

[info]angelus2hot

1 year ago

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[info]0_lechim

1 year ago

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[info]ilovelucozade

1 year ago

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[info]0_lechim

1 year ago

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[info]laranlas_keryn

1 year ago

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[info]0_lechim

1 year ago

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[info]spectralbovine

March 15 2011, 00:43:31 UTC 1 year ago

LJ has apparently been flagged as spam by Comcast for over a year now, which is why my notifications have been delayed by five minutes for no apparent reason.

[info]pne

March 15 2011, 09:48:59 UTC 1 year ago

my notifications have been delayed by five minutes for no apparent reason.

Sounds like greylisting to me.

[info]hasimir

1 year ago

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[info]elle_leila

1 year ago

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[info]spectralbovine

1 year ago

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