Jesse Proulx ([info]jproulx) wrote in [info]news,
@ 2004-01-01 15:03:00
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State of the Goat 2004

Happy New Years! It's 2004, and time for another State of the Goat Address!

Wrap-up from State of the Goat 2003
Last year we mentioned hiring some new employees ([info]denisep and [info]ryanfitz). They're still with us, and we've picked up some more throughout 2003: [info]lisa got the sysadmin job we posted about and started shortly after the last State of the Goat post. [info]nbarkas is also doing sysadmin stuff, and he started about mid-year. Those two are both in Seattle, with all the servers. In Portland we've picked up [info]markf to work on the support and abuse departments and [info]mahlon as a programmer. [info]whitaker is still programming part-time while in school, but he'll probably go back in the summer to full-time again. [info]xevinx was hired to do web design and styles and graphics and lots of pretty things (like this network chart), and [info]daveman692 is doing an internship from a local high school. [info]deveiant is in Colorado writing code, and I'm stuck in PA for the time being, but we both have plans to move to Portland soon. One of our minor goals for 2004 is to have most of the employees working in the same physical location, which'll be nice.

Another goal of ours for 2003 was performance, which we feel we've improved on quite a bit. We developed memcached, which we're now using like crazy (even other sites across the net are starting to use it, like Slashdot and Wikipedia). Even though we've come a long way, we haven't gotten it perfect yet. Things fly most the time now, but there are occasional glitches. Our goal for 2004 is reliability: we want to be consistently fast, even if a bunch of servers crash at once. In [info]lj_backend we talked about our new master-master DB setup which we're starting to reconfigure everything to use. Over the next few months we're working on shuffling users around between DB clusters and upgrading old hardware and setting machines back up in the new config.

Moving on: we talked about S2 beta testing last year (our new style system). There are a few things that aren't complete, pages that aren't customizable (like the "your comment has been posted" page), but it's largely done. [info]xevinx and I have been making new styles for all users, and we'll continue to do so throughout 2004. We also might sponsor an S2 design contest like we did for the old style system.

And finally, we talked about wanting to remove invite codes, which we just recently did. It feels so good now. All the work that led up to that was really nice, too: moderated communities, screened comments, community invites. It's all stuff that lets people have more control over their account.

Highlights of 2003
Lots of events and new features happened in 2003 which we didn't foresee at the beginning of last year:

Questions addressed
I recently asked people if they had anything they wanted address for this year's post. Since we've only given you a limited time to comment (and in that time have garnered a healthy number of replies), we'll be answering all of your concerns in another news post in the near future. However, here are some of the topics that caught our eye:

What is the status on some of the much talked about projects like journal statistics, photo-hosting, etc?
Photo hosting: We have disk space and bandwidth handled now, so we just need to do quota integration since both fotobilder/picpix and LJ have their own system. We've already integrated the different systems' authentication methods via modules for the two services, so it should be a fairly easy task.
Statistics: Nobody's working on it, but it'd be nice. we really need more manpower or hours in the day.
How far along is S2? What's left to do, and what will we see from it?
S2 is pretty much done. We're happy with what we've done so far, but we can see what is left to finished. We need a lot more decent styles, and we need to start helping translators translate the styles, since that's one major thing that S2 supports that S1 doesn't.
Do we plan to sell more permanent accounts? When?
There are no current plans to sell more. It's a delicate issue: we don't want to sell them too cheap, or too expensive, and finding the right number to sell isn't easy. Although selling more permanent accounts isn't entirely out of the question, we don't have any plans for another sale.
Will we start to purge deleted accounts more frequently? Do we plan to delete inactive accounts? How will we handle namespace pollution?
That's one thing about our new master-master DB setup that's nicer: we can perform mass deletions much safer and do optimizations on the database that's offline in the pair. We'll start doing that in the next few months. As for inactive accounts, we have a plan outlined in [info]lj_biz.
What's the current climate around encouraging people to buy paid accounts? Are we going to see really compelling new features, or free-user limits in the next year? Or is 5% paid accounts an acceptable rate?
We don't want to limit or bug free users, coercing them to upgrade. Our plan is to offer enough fun stuff to paid users to make people want to pay. 5% paid accounts includes the inactive accounts. If you look at active accounts, about 10-12% of users are paying, and that's perfectly acceptable. Those 10-12% pay for everybody else just fine, and the site doesn't have any financial problems. We spend money very conservatively and make sure we keep spare money around "just in case".
What were the real cost of the commercials, and what effect will that have on the service?
Brad has written a reply concerning this in [info]lj_biz

Plans for 2004
Things we're interested in working on this year:

  • Secure logins and password changes using SSL and challenge/response (This is now live on the site)
  • Reliability improvement, mentioned above and in [info]lj_backend
  • Photo hosting (we have the hosting portion already written, now it's a matter of integration)
  • Posting by camera phone (waiting for the photo hosting)
  • Subscribe to get email/other notifications on any type of event: comments in any thread/journal/action. (ESN system)
  • Raw data access, fetching comments and downloading your entire journal
  • More new S2 styles
  • Increased interoperability between LiveJournal-based websites (opt-in roaming authentication, separate namespaces)
  • RSS and Atom syndication improvements

As usual, we'll be posting about these goals here in [info]news as the year progresses.

Have a Happy New Year!




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(512 comments) - (Post a new comment)


[info]crazyshell
2004-01-01 12:06 pm UTC (link)
Sounds good. Are you planning on having a guide to making paid account styles easier?

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[info]goneinsane
2004-01-01 12:10 pm UTC (link)
what do you mean easier? they're already easy.

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]crazyshell, 2004-01-01 12:32 pm UTC (Expand)
(no subject) - [info]wmute, 2004-01-01 12:55 pm UTC (Expand)
(no subject) - [info]quasidan, 2004-01-02 11:06 am UTC (Expand)

(Reply from suspended user)
(no subject) - [info]redfarmer, 2004-01-01 01:06 pm UTC (Expand)
(no subject) - [info]crazyshell, 2004-01-01 01:20 pm UTC (Expand)

[info]matio64
2004-01-01 12:09 pm UTC (link)
Is posting by WAP totally out of the question? Or is it already implemented and I'm being dense?

(Reply to this) (Thread)(Expand)


[info]redfarmer
2004-01-01 01:09 pm UTC (link)
Downloadable clients:
http://www.livejournal.com/download/?platform=Handhelds
(These are third party programs so use at your own risk.)

Also, some PDAs support the lynx version of LJ (http://www.livejournal.com/?usescheme=lynx). You can learn how to use the lynx version of LJ here.

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]matio64, 2004-01-01 01:22 pm UTC (Expand)
(no subject) - [info]ati, 2004-01-02 07:42 am UTC (Expand)
(no subject) - [info]chisbabe, 2004-01-05 04:02 am UTC (Expand)
(no subject) - [info]ati, 2004-01-05 05:05 am UTC (Expand)
(no subject) - [info]nasasie, 2004-03-02 12:11 pm UTC (Expand)
(no subject) - [info]ati, 2004-03-03 09:00 am UTC (Expand)
(no subject) - [info]nasasie, 2004-03-26 10:36 am UTC (Expand)

(Reply from suspended user)

[info]selphish
2004-01-01 12:34 pm UTC (link)
If you want more userpictures, buy yourself a paid account.

(Reply to this) (Parent)(Thread)(Expand)

(Reply from suspended user)
(no subject) - [info]selphish, 2004-01-01 12:37 pm UTC (Expand)

(Reply from suspended user)
(no subject) - [info]selphish, 2004-01-01 12:40 pm UTC (Expand)
(no subject) - [info]calcio, 2004-01-01 03:40 pm UTC (Expand)
(no subject) - [info]charmed, 2004-01-01 04:15 pm UTC (Expand)
Re: - [info]myshoeyourshin, 2004-01-30 10:16 am UTC (Expand)
(no subject) - [info]selphish, 2004-01-01 06:33 pm UTC (Expand)
(no subject) - [info]kugatsu, 2004-01-01 07:21 pm UTC (Expand)
(no subject) - [info]selphish, 2004-01-01 07:23 pm UTC (Expand)
(no subject) - [info]litalarkin, 2004-01-01 10:36 pm UTC (Expand)
(no subject) - [info]selphish, 2004-01-01 10:37 pm UTC (Expand)
(no subject) - [info]calcio, 2004-01-01 11:33 pm UTC (Expand)
(no subject) - [info]selphish, 2004-01-01 11:52 pm UTC (Expand)
(no subject) - [info]litalarkin, 2004-01-02 01:29 am UTC (Expand)
*Applaudes* Greatly put - [info]stellar11185, 2004-01-02 06:24 am UTC (Expand)
Re: *Applaudes* Greatly put - [info]litalarkin, 2004-01-02 12:04 pm UTC (Expand)
Re: *Applaudes* Greatly put - [info]stellar11185, 2004-01-03 05:49 pm UTC (Expand)
(no subject) - [info]calcio, 2004-01-02 08:08 am UTC (Expand)
(no subject) - [info]kaytodaizzik, 2004-01-02 11:34 am UTC (Expand)
(no subject) - [info]litalarkin, 2004-01-02 12:07 pm UTC (Expand)
(no subject) - [info]dewinged_pixie, 2004-01-08 05:38 pm UTC (Expand)
(no subject) - [info]litalarkin, 2004-01-08 06:05 pm UTC (Expand)
(no subject) - [info]jproulx, 2004-01-01 04:56 pm UTC (Expand)
Well said.
[info]bitchy_boy
2004-01-01 12:11 pm UTC (link)
Well said, as I am a paid subscriber I love keeping up with LiveJournal site news and such. One thing I would love to see would be some more Paid Only styles :)

Go LJ!

~Dustin(LostDustin)

(Reply to this)


[info]virga
2004-01-01 12:11 pm UTC (link)
You're really strengthening the livejournal community with everything that you've done in the past year, and I only see that continuning into the new year. With every bullet point in the post I see why livejournal is the best blogging system out there, and it's not just the features.

You guys have really created something distinct from blogger or MT, or whatever. Here, community is present, and I applaud you for it.

Cheer in the New Years,

--adam

(Reply to this)


[info]thies
2004-01-01 12:11 pm UTC (link)
the permanent account thing still annoys me. can anyone give me a valid argument why every person who has a permanent account gets every new feature effectively for free as well and why none are for sale anymore in general?

(Reply to this) (Thread)(Expand)

My thoughts on that
[info]flashfire
2004-01-01 12:29 pm UTC (link)
It depends on what qualifies as "valid" to you. I get the feeling your idea of that is going to differ from that of others.

I don't speak for LJ, but as you probably know, the permanent accounts were originally designed to be given to people who have made significant contributions to LiveJournal. Why shouldn't those people, based on what they did, be given access to every new feature at no charge? They've put time and effort into LJ and most of them did so when the site was still in the early stages, so I think they deserve that benefit.

Then, you have people like me, people who bought a permanent account when they were offered for sale in order to generate some quick money towards the purchase of needed equipment (such as $10,000 for a new server). Those of us who took advantage of that opportunity put up more money up front ($100 each) because we wanted to help the site out. The permanent account status was surely sought by some people, and you can see that more people now are crying for them because they want the so-called status that they think comes with it. "Hey, look! I'm a permanent account holder and you're not!"

Those people are looking at it from the wrong perspective. It wasn't supposed to be about a status symbol, or for a way for LiveJournal to just make a lot of money for the hell of it. Rather, as I said, it was for them to generate some quick revenue which was then sunk right back into improving the site. If LiveJournal doesn't currently have any need of doing it, why sell them again? In the long run, if people are willing to pay the yearly fee to renew their accounts, LiveJournal's going to generate more money that way than by making a one-time offer to people in general. That's renewable income, while buying permanent accounts is not. Of course, some people with permanent accounts still support the site by purchasing paid account time for friends of theirs. That's something I do too, because I still believe in supporting the site.

(Reply to this) (Parent)(Thread)(Expand)

Re: My thoughts on that - [info]thies, 2004-01-01 12:34 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 12:38 pm UTC (Expand)
Re: My thoughts on that - [info]thies, 2004-01-01 12:42 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 12:45 pm UTC (Expand)
Re: My thoughts on that - [info]sandy, 2004-01-01 01:18 pm UTC (Expand)
Re: My thoughts on that - [info]thies, 2004-01-01 01:30 pm UTC (Expand)
Re: My thoughts on that - [info]tollie, 2004-01-01 01:43 pm UTC (Expand)
Re: My thoughts on that - [info]skittl1321, 2004-01-01 05:50 pm UTC (Expand)
Re: My thoughts on that - [info]tollie, 2004-01-01 06:27 pm UTC (Expand)
Re: My thoughts on that - [info]skittl1321, 2004-01-01 06:56 pm UTC (Expand)
Re: My thoughts on that - [info]tollie, 2004-01-01 08:22 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 08:32 pm UTC (Expand)
Re: My thoughts on that - [info]tollie, 2004-01-01 09:52 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 10:02 pm UTC (Expand)
Re: My thoughts on that - [info]tollie, 2004-01-01 10:10 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 10:13 pm UTC (Expand)
Re: My thoughts on that - [info]triadruid, 2004-01-02 07:50 am UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-02 09:59 am UTC (Expand)
Re: My thoughts on that - [info]queerbychoice, 2004-01-02 05:59 pm UTC (Expand)
stats would not be accurate... - [info]scientaestubiqu, 2004-01-02 10:17 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 10:04 pm UTC (Expand)
Re: My thoughts on that - [info]tequilalemonade, 2004-01-02 07:13 pm UTC (Expand)
Re: My thoughts on that - [info]midnightmadness, 2004-01-01 02:16 pm UTC (Expand)
Re: My thoughts on that - [info]thies, 2004-01-01 02:41 pm UTC (Expand)
Re: My thoughts on that - [info]anon_news, 2004-01-01 04:04 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 05:29 pm UTC (Expand)
Re: My thoughts on that - [info]coolstring, 2004-01-01 07:14 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-01 07:19 pm UTC (Expand)
not to be mean... just being direct... - [info]coolstring, 2004-01-01 07:28 pm UTC (Expand)
Re: not to be mean... just being direct... - [info]flashfire, 2004-01-01 07:33 pm UTC (Expand)
Re: not to be mean... just being direct... - [info]coolstring, 2004-01-01 07:38 pm UTC (Expand)
Re: not to be mean... just being direct... - [info]thies, 2004-01-02 01:58 am UTC (Expand)
Re: not to be mean... just being direct... - [info]stellar11185, 2004-01-02 06:40 am UTC (Expand)
Re: not to be mean... just being direct... - [info]thies, 2004-01-02 06:58 am UTC (Expand)
Re: not to be mean... just being direct... - [info]flashfire, 2004-01-02 10:11 am UTC (Expand)
Re: not to be mean... just being direct... - [info]thies, 2004-01-02 10:16 am UTC (Expand)
Re: not to be mean... just being direct... - [info]flashfire, 2004-01-02 10:21 am UTC (Expand)
Re: not to be mean... just being direct... - [info]thies, 2004-01-02 10:23 am UTC (Expand)
Re: not to be mean... just being direct... - [info]flashfire, 2004-01-02 10:24 am UTC (Expand)
Re: not to be mean... just being direct... - [info]hornskickarse, 2004-01-04 07:32 pm UTC (Expand)
Re: not to be mean... just being direct... - [info]flashfire, 2004-01-04 10:23 pm UTC (Expand)
Re: My thoughts on that - [info]jeffspender, 2004-01-03 05:51 pm UTC (Expand)
Re: My thoughts on that - [info]flashfire, 2004-01-04 12:06 pm UTC (Expand)
why did you not buy a permanent account then? - [info]scientaestubiqu, 2004-01-01 03:55 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 04:02 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]flashfire, 2004-01-01 05:33 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 10:17 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 10:33 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]flashfire, 2004-01-01 10:38 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 10:50 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 10:54 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]violetshade, 2004-01-03 06:45 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-04 03:38 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]panther235, 2004-01-01 05:38 pm UTC (Expand)
Interesting... - [info]flashfire, 2004-01-01 06:06 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-01 10:21 pm UTC (Expand)
limited offers are not "normal products" - [info]scientaestubiqu, 2004-01-02 06:52 am UTC (Expand)
Re: limited offers are not "normal products" - [info]thies, 2004-01-02 07:08 am UTC (Expand)
So you want to decrease that ratio? - [info]triadruid, 2004-01-02 07:58 am UTC (Expand)
Re: So you want to decrease that ratio? - [info]thies, 2004-01-02 08:11 am UTC (Expand)
you've obviously never studied economics - [info]scientaestubiqu, 2004-01-02 10:07 pm UTC (Expand)
Re: you've obviously never studied economics - [info]thies, 2004-01-02 11:59 pm UTC (Expand)
Re: you've obviously never studied economics - [info]scientaestubiqu, 2004-01-03 03:48 am UTC (Expand)
Re: you've obviously never studied economics - [info]thies, 2004-01-03 05:56 am UTC (Expand)
continued - [info]thies, 2004-01-03 05:57 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]panther235, 2004-01-02 07:55 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-02 08:06 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]panther235, 2004-01-02 08:11 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-02 08:17 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]cantstopthedawn, 2004-01-02 11:40 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-02 01:36 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]flashfire, 2004-01-02 05:08 pm UTC (Expand)
Re: why did you not buy a permanent account then? - [info]cantstopthedawn, 2004-01-04 06:59 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-04 07:06 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]cantstopthedawn, 2004-01-04 07:25 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-04 07:28 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]cantstopthedawn, 2004-01-04 09:01 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]thies, 2004-01-04 09:09 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]flashfire, 2004-01-04 09:38 am UTC (Expand)
Re: why did you not buy a permanent account then? - [info]cantstopthedawn, 2004-01-04 11:37 am UTC (Expand)
Re: My thoughts on that - [info]selphish, 2004-01-01 12:35 pm UTC (Expand)
(no subject) - [info]indianasweetie, 2004-01-01 09:20 pm UTC (Expand)
(no subject) - [info]thies, 2004-01-01 10:25 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-02 10:16 am UTC (Expand)
(no subject) - [info]thies, 2004-01-02 10:22 am UTC (Expand)
(no subject) - [info]flashfire, 2004-01-02 10:23 am UTC (Expand)
(no subject) - [info]thies, 2004-01-02 10:26 am UTC (Expand)
(no subject) - [info]flashfire, 2004-01-02 10:48 am UTC (Expand)
(no subject) - [info]kylecool, 2004-01-06 10:17 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-06 10:18 pm UTC (Expand)
(no subject) - [info]kylecool, 2004-01-06 10:24 pm UTC (Expand)
Hm! - [info]sleepy_kit, 2004-01-02 09:46 am UTC (Expand)
Re: Hm! - [info]thies, 2004-01-02 10:21 am UTC (Expand)
Re: Hm! - [info]blastradamus, 2004-01-02 03:23 pm UTC (Expand)
Re: Hm! - [info]thies, 2004-01-02 03:34 pm UTC (Expand)
Re: Hm! - [info]flashfire, 2004-01-02 05:13 pm UTC (Expand)
Re: Hm! - [info]scientaestubiqu, 2004-01-02 11:15 pm UTC (Expand)
(no subject) - [info]fraish11, 2004-01-02 07:33 pm UTC (Expand)
One more note... - [info]fraish11, 2004-01-02 07:35 pm UTC (Expand)
who's the staffer? - [info]scientaestubiqu, 2004-01-02 11:14 pm UTC (Expand)
Re: who's the staffer? - [info]thies, 2004-01-03 12:04 am UTC (Expand)
Re: who's the staffer? - [info]fraish11, 2004-01-03 10:30 am UTC (Expand)
Re: who's the staffer? - [info]flashfire, 2004-01-04 12:14 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-04 12:21 pm UTC (Expand)
(no subject) - [info]fraish11, 2004-01-04 03:36 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-04 03:41 pm UTC (Expand)
(no subject) - [info]kellzilla, 2004-01-04 01:01 am UTC (Expand)
(no subject) - [info]thies, 2004-01-04 03:37 am UTC (Expand)
(no subject) - [info]kellzilla, 2004-01-04 10:56 am UTC (Expand)
(no subject) - [info]thies, 2004-01-04 11:13 am UTC (Expand)
(no subject) - [info]flashfire, 2004-01-04 12:26 pm UTC (Expand)

[info]_un_pretty
2004-01-01 12:11 pm UTC (link)

awesome. :)

(Reply to this) (Thread)


[info]nujielicious
2004-01-01 01:08 pm UTC (link)
true dat.

(Reply to this) (Parent)


[info]technoshaman
2004-01-01 12:12 pm UTC (link)
Slashdot picked up memcached? Dude, that's about the biggest compliment (outside of a bazillion bucks) you could get, a project that (relatively) old and that huge picking up your work...

And I can't wait for SSL. This is tres cool.

(Reply to this) (Thread)


[info]crschmidt
2004-01-01 12:19 pm UTC (link)
Slashdot picked up memcached for some commenting stuff almost instantly - less than a month after LiveJournal started using it.

(Reply to this) (Parent)


[info]super_sycoh
2004-01-01 12:12 pm UTC (link)
i like the new easier LJ!!! *does happy dance* happy new year everyone!!

(Reply to this) (Thread)


[info]flagpolesitta
2004-01-03 06:26 pm UTC (link)
Happy new years.

(Reply to this) (Parent)


[info]blueblackabove
2004-01-01 12:13 pm UTC (link)
Live Journal Rules!

(Reply to this)


[info]assail
2004-01-01 12:16 pm UTC (link)
I WANT TO THANK YOU FOR ALL THE HARD WORK. IT MADE LIVEJOURNAL BETTER THAN EVER! THANK YOU SO MUCH AND KEEP UP THE GREAT WORK.

(Reply to this)


[info]flashfire
2004-01-01 12:17 pm UTC (link)
Looks like a good overall summary of things, and a few good questions with reasonable answers.

One thing I'm sure LJ is aware of is users complaining that plans are taking too long to be put in place, and a general lack of communication with the userbase in general when it comes to keeping them updated on changes in priority, where a given project is at, etc.

I didn't think to ask this in the entry you folks put up to prepare for the State of the Goat, but what steps can LJ take (or what steps is LJ already taking) to improve lines of communication with users in general? How much emphasis is put on to-do lists and timeframes? Without timeframes and reminders that a set date goal for a certain project is approaching, it's probably easy for things to slip to the background when other more immediate issues pop up.

What are your (LJ as a whole) thoughts on something like a monthly status report that could be posted, something that would list the main projects being worked on with their current levels of progress and expected completion times? I'm sure something like that would go a long ways towards soothing the concerns/complaints of some.

Other than that, I like a lot of what we saw in 2003 and I'm looking forward to more in 2004. Kudos to the whole crew and keep up the good work.

(Reply to this) (Thread)


[info]wankle
2004-01-01 12:27 pm UTC (link)
"Without timeframes and reminders that a set date goal for a certain project is approaching, it's probably easy for things to slip to the background when other more immediate issues pop up."

Wow, how kind of you to tell them how to do their job.

I think this post is exactly why they shouldn't tell people what the status of things is. There will always be someone who tells them how to do things better, and wants to see things managed a certain way. There are very few companies in the world that allow their customers to know the status of every little project, because it's not worth their time.

I think we should just let them do their jobs. LJ doesn't have a responsibility to reassure ever little whiney user that things are coming along according to schedule.

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]flashfire, 2004-01-01 12:32 pm UTC (Expand)
(no subject) - [info]wankle, 2004-01-01 01:25 pm UTC (Expand)
(no subject) - [info]vertamae, 2004-01-01 12:35 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-01 12:43 pm UTC (Expand)
(no subject) - [info]vertamae, 2004-01-01 12:51 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-01 12:56 pm UTC (Expand)

[info]ex_ohliz691
2004-01-01 12:17 pm UTC (link)
Will you ever be able to alter the html of styles in the S2 system like you can in S1? That's the main reason why I am loathe to see S1 go by the wayside. I really like that option and I don't want it to go away. I know the way you have it in S2 is "easier" but the reason I don't switch to S2 is because I have no access to the code.

(Reply to this) (Thread)(Expand)


[info]crschmidt
2004-01-01 12:20 pm UTC (link)
Sure you do - it's just more advanced, and more difficult.

http://www.livejournal.com/customize/advanced/

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]ex_ohliz691, 2004-01-01 12:25 pm UTC (Expand)
(no subject) - [info]timwi, 2004-01-01 12:51 pm UTC (Expand)
(no subject) - [info]original_copy, 2004-01-01 12:54 pm UTC (Expand)
(no subject) - [info]crschmidt, 2004-01-01 01:08 pm UTC (Expand)
(no subject) - [info]original_copy, 2004-01-01 01:10 pm UTC (Expand)

[info]h_aradia
2004-01-01 12:17 pm UTC (link)
You guys must work so hard. Thank you!

(Reply to this)


[info]tsarina
2004-01-01 12:19 pm UTC (link)
All hail the Goat! Thank you, for being here.

(Reply to this)


[info]quack
2004-01-01 12:21 pm UTC (link)
Yay for being on 1st page of comments


or maybe not

(Reply to this)


[info]storme
2004-01-01 12:22 pm UTC (link)
Thank you, and a happy new year to you and, indeed, all the lj staff.

(Reply to this)

three cheers for lj.
[info]southseapearl
2004-01-01 12:24 pm UTC (link)
sounds like 2003 was an excellent year!

great product, and i love it dearly.

oh, and i checked his user icons. [info]ryanfitz is hot. ;-)

(and my new year's resolution is to be a better behaved young lady...starting....NOW)

(Reply to this) (Thread)(Expand)

Re: three cheers for lj.
[info]tinkerkels
2004-01-01 01:11 pm UTC (link)
i agree with you and so is brad and whitaker

(Reply to this) (Parent)

Re: three cheers for lj. - [info]ryanfitz, 2004-01-01 01:44 pm UTC (Expand)
Re: three cheers for lj. - [info]smashingpumpkns, 2004-01-01 01:56 pm UTC (Expand)
Re: three cheers for lj. - [info]southseapearl, 2004-01-01 08:41 pm UTC (Expand)

[info]beamsheep
2004-01-01 12:24 pm UTC (link)
Oooo... Photo-hosting! Woot.

Happy 2004!

(Reply to this)


[info]childofchaos
2004-01-01 12:24 pm UTC (link)
HURRAH!!! I appreciate your hard work.

As for "Permanent Accounts", I'd rather continue paying for mine every year to show my support for you guys.

(Reply to this)


[info]xochitl
2004-01-01 12:25 pm UTC (link)
If you're taking suggestions -- how about an option to edit comments, or a way to delete more than one journal entry at a time? :) Personally I'm more interested in that than I am being able to post by camera phone.

Otherwise, keep up the good work!

(Reply to this) (Thread)(Expand)

Editing comments = bad idea
[info]flashfire
2004-01-01 12:34 pm UTC (link)
From what I've seen said in the past, editing comments will never be an option and it really shouldn't be. That opens up far too many issues with the potential for harassment when you consider the ability people would have to flame others, then get called on it only to change what they originally said to make it look like they never said it.

If you screw up a comment, you can delete it and repost it with the mistake corrected.

(Reply to this) (Parent)(Thread)(Expand)

Re: Editing comments = bad idea - [info]xochitl, 2004-01-01 12:47 pm UTC (Expand)
Re: Editing comments = bad idea - [info]flashfire, 2004-01-01 12:50 pm UTC (Expand)
Re: Editing comments = bad idea - [info]xochitl, 2004-01-01 12:55 pm UTC (Expand)
Re: Editing comments = bad idea - [info]flashfire, 2004-01-01 12:59 pm UTC (Expand)
(no subject) - [info]timwi, 2004-01-01 12:59 pm UTC (Expand)
(no subject) - [info]flashfire, 2004-01-01 01:02 pm UTC (Expand)
Making me laugh here. - [info]fallen_x_ashes, 2004-01-01 01:56 pm UTC (Expand)
Re: Making me laugh here. - [info]flashfire, 2004-01-01 02:01 pm UTC (Expand)
(no subject) - [info]guppygrrl, 2004-01-02 10:21 am UTC (Expand)
Re: Editing comments = bad idea - [info]everdred, 2004-01-01 05:25 pm UTC (Expand)
(no subject) - [info]original_copy, 2004-01-01 12:56 pm UTC (Expand)
(no subject) - [info]another_butter, 2004-01-01 09:27 pm UTC (Expand)
Re: - [info]dusks_requiem, 2004-02-04 05:04 pm UTC (Expand)

[info]kwsapphire
2004-01-01 12:27 pm UTC (link)
Sounds great guys! Thanks for all the hard work, this really is the best blog site on the net. I definetly plan on sticking around to see what's coming up. And all your plans for next year address pretty much every issue I had, so again, SOUNDS GREAT! :)

(Reply to this)


[info]thereshedances
2004-01-01 12:27 pm UTC (link)
Yay is what I have to say! :D LJ is just getting bigger and bigger and better and better. Last years new features were awsome and I seariously can't wait to see the new plans come. :)

(Reply to this)

it was all smiles for 2003 and many more for 04'
[info]___99th
2004-01-01 12:30 pm UTC (link)

A very happy new year goes out to everyone on LiVEJOURNAL ! :)

(Reply to this) (Thread)

Nice
[info]flashfire
2004-01-01 12:52 pm UTC (link)
I like that you kept the 'i' lowercase.

(Reply to this) (Parent)


[info]kethryvis
2004-01-01 12:31 pm UTC (link)
I perused thru lj_biz and had a few questions I didn't see addressed there:

* West Coast phone numbers for post-by-phone? (yah yah I know they're "in the works"... but do we have an ETA?)
* A way to put posts into a catagory like MT does? So I can specify my posts as "personal", "School related" etc.
* This was brought up but I'm tossing another voice in: A way to search my journal! Google just don't cut it, and I feel like it's sorta lame to have to resort to a 2nd or 3rd party to search LJ. I'd love to see a search my journal ap here in LJ.

I've been much happier in 03 than 02 with LJ. The only other improvement I could see is in customer service. the CS in 03 was tons better than 02 but there is still room for improvement. all in all though, a good year for LJ!

(Reply to this) (Thread)(Expand)


[info]timwi
2004-01-01 01:09 pm UTC (link)
  • It shouldn't be surprising to you that there isn't an ETA.
  • The ESN system is quite an undertaking. It will probably require the good part of 2004, if not even longer. Please don't expect another large-scale feature (like categories) to arrive anytime soon.
  • Why doesn't Google "cut" it? Perhaps you should disable the option to block its spider?
  • Please, allow me to ask, in what ways would you like to see customer service (i.e. Support) improve?

(Reply to this) (Parent)(Thread)(Expand)

(no subject) - [info]kethryvis, 2004-01-01 02:02 pm UTC (Expand)
(no subject) - [info]everdred, 2004-01-01 05:30 pm UTC (Expand)
(no subject) - [info]kethryvis, 2004-01-01 06:01 pm UTC (Expand)
(no subject) - [info]everdred, 2004-01-01 06:07 pm UTC (Expand)
(no subject) - [info]timwi, 2004-01-01 11:14 pm UTC (Expand)
categories and searching - [info]chuckmoulton, 2004-01-01 02:23 pm UTC (Expand)
Re: categories and searching - [info]kethryvis, 2004-01-01 06:03 pm UTC (Expand)
Re: categories and searching - [info]michaepf, 2004-01-01 09:19 pm UTC (Expand)
(no subject) - [info]timwi, 2004-01-01 11:17 pm UTC (Expand)
(no subject) - [info]kethryvis, 2004-01-01 11:24 pm UTC (Expand)
Paid User function- Just another perk of being a Paid User! - [info]stellar11185, 2004-01-02 06:47 am UTC (Expand)
Re: Paid User function- Just another perk of being a Paid User! - [info]luxetumbra, 2004-01-06 05:05 am UTC (Expand)
Re: Paid User function- Just another perk of being a Paid User! - [info]stellar11185, 2004-01-06 08:18 am UTC (Expand)

(512 comments) - (Post a new comment)

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